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I want to return my 1 week old Huawei Mate 10 lite


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Hey. I bought Huawei Mate 10 lite phone for a friend on last Monday to gave him as a gift and I realise that he's a fan of Oneplus 5. So, my question is there any way to return the device and change it with Oneplus 5 device? I would be really thankful if it's possible to do that. I bought this device by monthly instalment and It has been just a week since I bought this phone. If it's possible to return and change it I can pay whatever the additional cost as well.

Thanks
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Vastauksen tähän kysymykseen jakoi Patomiäs 5 joulukuu 2017, 12:41

Hello Miki and welcome to Palsta! :) If you bought the phone either via phone or our website, then there's the usual return policy concerning devices that are bought as remote sales, that you can return the device via mail to us and we'll cancel the monthly payment plan. If you bought the phone from our shop, then I'd recommend that you'll return there to ask if anything can be done, as there's no return policy for purchases that are made locally from shops

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Hello Miki and welcome to Palsta! :) If you bought the phone either via phone or our website, then there's the usual return policy concerning devices that are bought as remote sales, that you can return the device via mail to us and we'll cancel the monthly payment plan. If you bought the phone from our shop, then I'd recommend that you'll return there to ask if anything can be done, as there's no return policy for purchases that are made locally from shops
Thanks a lot. It's a really fast and helpful reply. I appreciate that.

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