ZYXEL VGM3925-B10B: DSL light and Internet light are completely off


We have been using a VDSL2 modem in our flat normally for 2 years. However few days ago we lost the internet connection.
The DSL light and internet light are not even blinking, completely no light, the power light is solidly on.
We tried to restart and reset the modem several times, and also replugged the DSL cable but still the same.
And it seems that there is no internet disruption in the building.
What can be the problems?

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hanzuzu97 kirjoitti:

We have been using a VDSL2 modem in our flat normally for 2 years. However few days ago we lost the internet connection.
The DSL light and internet light are not even blinking, completely no light, the power light is solidly on.
We tried to restart and reset the modem several times, and also replugged the DSL cable but still the same.
And it seems that there is no internet disruption in the building.
What can be the problems?



Try with another DSL-cable first. If it doesn't help then maybe the modem is broken. Contact Elisa customer services.

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